Contractor Operations Manual

🌿Approved Cleaning Products

IMPORTANT: All cleaning products must be EPA Safer Choice certified, Green Seal certified, or equivalent eco-friendly standard. Products containing harsh chemicals, bleach, ammonia, or toxic ingredients are PROHIBITED.

Recommended Brands & Products:

DIY Natural Cleaning Solutions (Approved):

• Vinegar Solution: 1 part white vinegar + 1 part water (for glass, counters)
• Baking Soda Paste: Baking soda + water (for scrubbing, deodorizing)
• Castile Soap Solution: Dr. Bronner's + water (for general cleaning)
• Essential Oil Spray: Water + tea tree or lavender oil (for freshening)

🧰Required Equipment & Tools

Cleaning Tools (Must Provide):

• Microfiber cloths (minimum 12 — color-coded for different areas)
• Microfiber mop with replaceable heads
• Vacuum cleaner (HEPA filter preferred)
• Scrub brushes (various sizes)
• Squeegee for glass/mirrors
• Spray bottles (labeled for each product)
• Bucket and caddy for supply organization
• Toilet brush (disposable or sanitized between jobs)
• Extension duster for high areas
• Gloves (nitrile, latex-free)

Personal Protective Equipment (PPE):

• Disposable or reusable gloves
• Non-slip, closed-toe shoes
• Safety glasses (for overhead work)
• Knee pads (optional but recommended)
• Face mask (if client requests or working with dusty areas)

🛡️Personal Safety Guidelines

General Safety Rules:

• Always wear closed-toe, non-slip shoes
• Use proper lifting techniques — bend at knees, not back
• Test cleaning products in small area first if unsure of surface compatibility
• Never mix different cleaning products together
• Ensure adequate ventilation when cleaning
• Use step stool or ladder for high areas — never stand on furniture
• Turn off and unplug electrical appliances before cleaning around them
• Be aware of wet floors — use caution signs if available

Chemical Safety:

• Read all product labels and Safety Data Sheets (SDS)
• Keep all products in original labeled containers
• Store products in cool, dry place away from direct sunlight
• Never transfer products to unmarked containers
• Wash hands thoroughly after handling cleaning products
• In case of skin contact, rinse immediately with water
• Keep products away from food preparation areas

Injury Prevention:

• Take breaks every 90 minutes to prevent fatigue
• Stay hydrated — bring water bottle
• Report any injuries immediately to company
• Know location of first aid kit in your vehicle
• If client has pets, ask about temperament before entering

🔐Client Property Security

Access & Entry Procedures:

• Use ONLY the access method provided by client (key, code, doorbell)
• Lock doors immediately upon entering if client is not home
• Never share client access codes or key locations with anyone
• Return physical keys to designated location or lockbox immediately
• If access is denied or instructions unclear, contact company — DO NOT IMPROVISE
• Never prop doors open or leave entry points unsecured

Property Protection:

• Remove shoes or wear shoe covers if client requests
• Use protective mats under cleaning equipment
• Be cautious around valuable items, antiques, or fragile decor
• If you break or damage something, report immediately — DO NOT HIDE IT
• Never move or touch items that appear valuable or personal
• Close all windows, doors, and garage before leaving
• Arm security system if client has provided instructions
• Turn off all lights except those that were on upon arrival

Alarm Systems:

• Get clear written instructions for arming/disarming before job
• If alarm triggers, immediately call client and monitoring company
• Never attempt to disable alarm if you don't have proper code
• Confirm alarm is armed before leaving property

📱Recording Devices & Privacy Policy

Photography & Documentation:

• REQUIRED: Take before and after photos of work areas for quality documentation
• Photos should focus on cleaned areas, NOT personal items or client belongings
• Avoid capturing family photos, documents, computer screens, or personal information
• Store photos securely and delete after job completion confirmation
• Never share client photos on social media or with third parties

Video Recording — STRICTLY PROHIBITED:

Audio Recording:

• Audio recording is prohibited unless required by law (Florida is two-party consent state)
• Phone calls must be taken outside the property
• No voice memos or audio notes while inside client home
• Smart devices (Alexa, Google Home) should not be activated or used

Client Privacy:

• Do not read, photograph, or discuss client documents, mail, or papers
• Respect client privacy — avoid looking in drawers, cabinets, or closets unless cleaning inside
• Never discuss client details with other contractors or third parties
• Do not share client names, addresses, or any identifying information
• All client information is confidential and protected

Social Media Policy:

📸Walkthrough Photo Requirements

All jobs require photo documentation through the contractor portal's check-in system. Photos are essential for quality assurance, client satisfaction, and payment processing.

Check-In Process:

• Open the contractor portal and select your assigned job
• Use the check-in feature to begin documenting — this logs your arrival time
• Upload BEFORE photos for every room listed in the job scope
• Photos are required for ALL rooms — the system will not let you proceed without them
• Use the "Take Photo" button for live camera shots or "Gallery" to upload from your phone

Photo Quality Standards:

• Photos must be well-lit and clearly show the room/area
• Minimum 4–6 BEFORE photos and 4–6 AFTER photos per job
• Capture wide shots showing the full room and close-ups of key areas
• Focus on cleaned surfaces, NOT personal items or client belongings
• Avoid capturing identifiable information (family photos, documents, screens)

After Photos & Check-Out:

• Upload AFTER photos for every room once cleaning is complete
• Add notes about any issues, special requests completed, or concerns
• Mark the job as complete — this logs your departure time
• Complete all documentation within 2 hours of finishing the job

🎯Quick Reference Checklist

Daily Pre-Job Checklist:

• □ Vehicle fueled and ready
• □ All eco-friendly supplies stocked
• □ Equipment clean and functional
• □ Phone charged, job details reviewed
• □ Professional appearance and attire
• □ Client confirmed and access instructions clear

On-Site Checklist:

• □ Check in via contractor portal
• □ BEFORE photos taken for all rooms
• □ Walkthrough with client completed
• □ Cleaning completed per standards
• □ Add-on services completed (if applicable)
• □ Quality check performed
• □ AFTER photos taken for all rooms
• □ Property secured and locked
• □ Job marked complete with documentation in portal

Remember — You Represent BUB'S CLEANING SERVICE: